Contact and complaints
Complaints may be sent to info@kapturebudapest.com, made by phone at +36 70 560 2797, or posted to 2162 Őrbottyán, Dózsa György u. 22., Hungary. We examine verbal complaints immediately where possible. Written complaints are answered in a verifiable form within 30 days. The complaint and our answer are retained for three years.
Alternative dispute resolution
If a complaint cannot be settled directly, a Hungarian consumer may contact the conciliation body competent for their residence or, by choice, the body competent for the business. For KAPTURE Budapest this is:
- Name
- Pest County Conciliation Board
- Address
- 1055 Budapest, Balassi Bálint utca 25., 4th floor, door 2
- Postal address
- 1364 Budapest, PO Box 81
- Phone
- +36 1 792 7881
- pmbekelteto@pmkik.hu
- Website
- panaszrendezes.hu
The current national directory is available from the Hungarian Chamber of Commerce and Industry. The business cooperates with conciliation proceedings.
Consumer protection authority
Consumers may also contact the consumer protection department of the government office competent for their residence. Conciliation aims to settle the dispute; the right to seek a judicial remedy remains unaffected.